ExtremeFitnessForum

admin · Site Admin Joined: 20 Jun 2007 Posts: 132

from: http://www.bbbmwo.ca/commonreport.html?bid=1036564&language=1&bureau=&bbbid=

BBB Reliability Report

BBB®
Serving Mid-Western & Central Ontario
354 Charles Street East
Kitchener, ON N2G 4L5
519-579-3080 800-459-8875
www.bbbmwo.ca

Extreme Fitness Inc- HO**
8281 Yonge St
Thornhill, ON L3T 2C7
Telephone: (905) 709-1248
Fax: (905) 709-5643
www.extremefitness.com

Principal: Mr. Taso Pappas, V.P. Sales/Marketing
Customer Contact: Mr. Taso Pappas, V.P. Sales/Marketing - (905) 709-1248 or tasop@extremefitness.info
Email Address: tasop@extremefitness.info
File Open Date: August 2001
TOB Classification: Health Clubs, Health & Fitness Program Consultants
BBB Membership: This company is not a member.

Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
BBB Definition:

advertising claims - The BBB reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising which was developed to guide advertisers, advertising agencies and advertising media.

that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.

with the BBB due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.

complaints. However the business has resolved
BBB Definition:

resolved - The company resolved the complaint issues.

most complaints presented to the bureau.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 97 complaints about this company in the last 36 months, our standard reporting period.Of the total of 97 complaints closed in 36 months, 46 were closed in the last year.

Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

4 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

11 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

6 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
6 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

12 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues, but not within the BBB's timeframe.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

3 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

2 - Company failed to respond to the BBB to resolve or address the complaint issues.

Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

4 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues, but not within the BBB's timeframe.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues, but not within the BBB's timeframe.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

5 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

2 - Company failed to respond to the BBB to resolve or address the complaint issues.

admin · Site Admin Joined: 20 Jun 2007 Posts: 132

Just for your information, my personal opinion is that the BBB for the Toronto area is "in the pockets" of EF. What that means is that you should still file a complaint, but judging from what I have been hearing, many of your complaints against them are brushed off, for some inexplicable reason(s).

Also, when reviewing the BBB report on this company, one's natural inclination is to believe that "some people just like to complain"; that is, it is easy to believe that some of the issues are non-issues, especially considering the number of cases that ARE resolved. The facts show quite the opposite case. Many of these so-called Administratively Closed (summarily marked as resolved) cases, were not resolved complaints. Usually, they were just not reasonable offers by the company. This is particularly true where the BBB ruled that the company tried to make "satisfactory attempts" to amend but the client refused. I know from personal experiences, mine included, that the so-called offers were ludicrous. No one in their right mind would accept the 2 or 3 solid weeks when you stopped going to the gym altogether as an offer for 6 to 8 months of construction. Especially when the request was to free the client from their contracts and give them a refund. A month's compensation is not a rational, let alone reasonable or fair attempt at an offer of compensation.

So looking at the BBB website with respect to Extreme Fitness Danforth, my suggestion is that you at least double the number of unresolved cases, and at least half the number of so-called attempts at resolving.

PLEASE FEEL FREE TO DESCRIBE YOUR BBB PERSONAL EXPERIENCE!