 |
ExtremeFitnessForum
a forum to discuss all things Extreme Fitness Toronto
|
| View previous topic :: View next topic |
| Author |
Message |
ExtremelyAngry
Joined: 18 Aug 2007
Posts: 114
Location: Riverdale, Toronto
|
 Posted: Thu Mar 20, 2008 11:08 pm Post subject: What they did to one guy |
 |
|
http://www.ellenroseman.com/?p=102#comments
| Quote: | #
Feb 12 2008
I was a Dunfield Club member for 24 years. I never signed a contract with Extreme Fitness, which took it over last year. I believe I was “grandfathered” in.
The most recent ocntract I can find is dated September 1994 with the original owners, Racquet Sports Ltd. It has a clause that states: “RSL shall have the right to terminate this agreement at any time upon written notice to the member to the extent that it is in the best interests of the membership to do so.”
To my knowledge, we have to give the club 30 days’ notice if we want to cancel. In my situation, the expulsion was immediate and without warning.
I believe the general membership benefited from my efforts to get broken equipment repaired. And I believe my eviction may have a chilling effect on other members who want equipment repaired or maintained. That’s definitely a bad thing.
Here are some things I complained about last month to the club’s manager:
–The whirlpool was unavailable to members four days in a row.
–The newspapers weren’t being delivered and there weren’t enough magazine racks.
–The four new upright bikes hadn’t been oiled and were squeaking away.
–The top floor was stuffy and humid in the morning. Before it used to be the most comfortable floor in the club.
I said there were some people at the Dunfield who were so discouraged that they wanted to write to the company that owns Extreme Fitness, Falconhead Capital and its CEO David Moross. I thought that would be terribly embarrassing for everyone. I mean why in the world would a CEO like Mr. Moross concern himself about that day to day operation of an individual fitrness club, unless there were serious management problems.
#
Paul
Feb 12 2008
Here’s the email I sent to Falconhead Capital:
Gentlemen:
I thought you might want to know how one of your Extreme Fitness Health Clubs is being run in Toronto, Canada.
Please don’t shoot the messenger just because you don’t like the message. Sure my tone is at times sarcastic, but anything that helps get things repaired for the general membership is OK by me!
I’ve been a member of the Dunfield for 24 years, served on their Member Advisory Board and at one time was awarded their “Member of the Year” honour and given a gift in recognition of my contributions.
Is summarily expelling me from the club the best way to handle this?
I’m interested in your thoughts on this…
———————————————————————————————————————–
Here’s their email suddenly cutting me off on Jan. 31 ‘08:
Please be advised that as of January 31, 2008 your membership with Extreme Fitness has been terminated.
We have issued you a refund for your January dues for $79.80. This amount will be credited to your credit card on file within 15 days of the above date.
We hope you find a club that truly satisfies your personal needs.
———————————————————————————————————————-
And here’s one of my complaint emails:
For weeks, the men’s whirlpool hasn’t been available to your morning Extreme Dunfield members. I think it worked for two days over the last 3 weeks or so.
If I was a teacher grading management and their efforts to fix the whirlpool, they’d be lucky to get an “F”.
And since you choose not to respond to many emails members send you, I’m afraid you’d also get an “F” in communication.
When Extreme took over the Dunfield, we were excited by the possibilities. If someone had said members would eventually be forced to write David Moross and Dave Gubbay at Falconhead Capital, I wouldn’t have believed it.
On second thought, if a teacher was grading management’s communication and repair efforts, maybe you wouldn’t get an “F”, more likely you’d be expelled.
And the good news is I believe our second delivery of papers has been resumed.
Paul
|
There's more if you click on the URL. |
|
| Back to top |
|
 |
admin
Site Admin
Joined: 20 Jun 2007
Posts: 132
|
| Posted: Fri Mar 21, 2008 12:58 am Post subject: the extreme way |
|
|
I suppose this is one way to address dissatisfied customers.
Since they are already have an "unsatifactory record" with the Better Business Bureau ( http://www.bbbmwo.ca/commonreport.html?bid=1036564&language=1&bureau=&bbbid= ), and a bad reputation at many clubs, what have they to lose?! However, it seems very "un-Canadian"!
I have to question again, is this the way that guests should be acting in our country? Should the government better regulate these foreign companies, and make them more accountable? Certainly, there needs to be more accountability in the fitness club industry in general. The ruling against Premier Fitness Clubs ( http://www.ct-tc.gc.ca/english/CaseDetails.asp?x=67&CaseID=288#393 ) is a step in the right direction.
If Extreme Fitness members cannot make "suggestions" for improvements in their clubs, then all members are encouraged to bring their complaints directly to the Consumer Protection Branch ( http://www.gov.on.ca/MGS/en/ConsProt/STEL02_045922.html
) |
|
| Back to top |
|
|
|
|
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
|
FAQ
Search
Memberlist
Usergroups
Register
Profile
Log in to check your private messages
Log in
